AI Agents Overview

What are AI Agents?

AI agents are your new digital workforce - smart assistants that can understand what you need done and figure out how to do it. Unlike traditional automation that breaks at the first unexpected response, agents adapt, make decisions, and get the job done.

With ScoutOS, you can build agents that:

  • Connect to all your tools - Slack, Google Workspace, CRMs, databases, and more
  • Handle complex requests - “Find all customers who haven’t ordered in 90 days and send them personalized re-engagement emails”
  • Work autonomously - Set them loose on tasks while you focus on strategy
  • Learn and adapt - When something doesn’t work, they try another approach

Why Agents are Different from Traditional Workflows

The Old Way: Rigid Workflows

You’ve probably built these before - if this, then that. They work until they don’t:

  • Customer email doesn’t match expected format → workflow breaks
  • API returns different data → workflow breaks
  • New edge case appears → back to the drawing board

The ScoutOS Way: Intelligent Agents

Give your agent a goal in plain English and let it figure out the path:

  • “Process all support tickets and escalate the urgent ones”
  • “Research our top 5 competitors and summarize their pricing”
  • “Find meeting times that work for everyone and book the room”

The agent handles the complexity, edge cases, and unexpected situations automatically.

The ScoutOS Advantage

🔌 Connect Everything, Configure Nothing

Forget wrestling with API keys and OAuth flows. ScoutOS handles authentication for you:

  • One-click connections to popular tools
  • Secure credential management
  • Automatic token refresh
  • No code required

🛠️ Build Custom Tools in Minutes

Need your agent to do something specific? Create custom tools using Scout workflows:

  1. Build a workflow in our visual builder (no code!)
  2. Save it as a tool
  3. Your agent can now use it like any other capability

Example: Create a “Check Inventory and Reorder” tool that connects your inventory system, calculates reorder points, and places orders with suppliers.

Common Questions

“How reliable are agents?”
Very. ScoutOS agents include built-in error handling and can gracefully recover from issues.

“What if I need something super specific?”
Build it! Our workflow builder lets you create custom tools without code. If you can describe the logic, you can build it.

“Can agents work together?”
Absolutely. Build specialized agents and have them collaborate. Your Research Agent can pass findings to your Writing Agent, for example.